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OATI Hub: Our Complimentary Support Platform

OATI Hub is a complimentary one-stop shop that allows users to efficiently interact with all their OATI solutions. This convenient, easy-to-use Hub allows you to seamlessly manage and track webSupport Tickets and Issues, the health of your OATI systems, keep up to date on upcoming outages/upgrades affecting your OATI solutions, chat live with our OATI Help Desk for support 24x7, and much more. 

OATI Hub - Customer Service, Secure Messaging, Events & Notifications

The following functionality is available on the OATI Hub:

  • Live Chat – Click on the Chat icon to start a conversation with our OATI Help Desk today for immediate support and resolution on any issue you are experiencing across your OATI applications. Available 24x7x365.
  • Ticket Reporting – The ability to submit and track webSupport tickets with screenshots and videos directly through your OATI solution instead of logging into webSupport separately or calling into the OATI Help Desk. These tickets are also conveniently pre-filled with information based on your user certificate for that solution, saving you much needed time!
  • webSupport Issues – Stay on top of tracking all your company’s Issues submitted through OATI webSupport.
  • Calendar – Take a look at upcoming OATI events, planned outages, scheduled upgrades, and custom company administrator entered events through our Calendar functionality.
  • Secure Messaging – Take advantage of the brand new messaging tool to easily communicate with others in your organization.
  • OATI Highlights – This exciting module features updates, messages, and links from OATI so you can easily be aware of any important information affecting your OATI solutions, get the latest info on new upgrades and features available, training documentation and videos, register for OATI events and trainings, and many other opportunities to better connect with and increase your knowledge on OATI solutions. 
  • Industry Highlights – Keep up to date on the latest happenings in the Energy Industry throughout North America by scrolling through our Industry Highlights. Simply click on any headline title to drill down and read the full article.  
  • Admin Dashboard – Designed specifically with Administrator users in mind, this configurable Dashboard allows admin to monitor the system health of OATI solutions, view notifications and alerts from OATI applications, enter in Calendar events for end users to view, and track Tickets and webSupport issues in one location.